Why is my payment being rejected?

For credit card payments:

  • Make sure you are using a supported card: Visa, MasterCard, or American Express. The following cards are not supported: Discover, Diners Club, JSB, and UnionPay.
  • Make sure you are entering the card info correctly and manually. Don’t use copy/paste.
  • Contact your bank. Make sure there are no issues with the card or bank account, that you have enough funds, that online payments are enabled, and that your bank is not blocking the payment.
  • Clear your browser’s cache and cookies. Here is how to do it.
  • Access the website via private/incognito mode. Here is how to do it.
  • Try using a different browser (Chrome, Firefox, Safari, Edge, etc.).
  • Try using a different device.
  • Try using a different card.

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